Effective date: October 28, 2026
This policy explains how Hard To Find Beauty ("we," "us," "our") handles consumer health data under the Washington My Health My Data Act (chapter 19.373 RCW). It applies in addition to our Privacy Policy.
1. Consumer health data we collect, and why
We collect consumer health data only when you choose to tell us that you had a skin or allergic reaction to a product sold by Hard To Find Beauty (whether you bought it or received it as a gift), or are worried you might have one. This can include:
- What happened, such as your symptoms, where on your body it happened, when it started, and any treatment or medical care you mention.
- The product, shade, lot or batch number, and order details that go with the report.
- Product photos you send us. We ask only for photos of the product and its packaging. Please do not send photos of your skin.
We use this information only to:
- Respond to your report and handle any return or refund.
- Check product safety, including removing a product lot from sale if a reaction is serious.
- Keep records of the report, including any records that product safety laws may require.
We point you to the product's brand and to the FDA's MedWatch program so you can report the reaction to them yourself. We do not use consumer health data for marketing or advertising.
2. Where we get it
We get it directly from you by email, by phone, or through the contact form on our website. We do not get consumer health data from other companies, and we do not infer health information from what you browse or buy.
3. Consumer health data we share
We do not share your consumer health data with brands, manufacturers, or any other third party or affiliate. We do not sell consumer health data.
4. Who we share it with
None. We do not share consumer health data with any third parties or affiliates.
The following service providers (processors) store or handle it only on our behalf to help us respond to you:
- Our e-commerce platform (BigCommerce), which hosts our website, contact form, and order records.
- Our email providers (Zoho Mail, which hosts our support mailbox, and Migadu, which keeps a backup copy of support email), for messages you send us by email.
- Google Voice, if you leave us a voicemail or send a text.
- Our phone support providers: our automated phone assistant (provided by xAI) and our phone service provider. Calls may be recorded and transcribed.
If you ask us to delete your consumer health data, we will tell these providers about your request.
5. Your rights and how to use them
If you are a Washington resident, or your consumer health data was collected in Washington, you have the right to:
- Confirm whether we collect, share, or sell your consumer health data. Get a copy of it, along with a list of any third parties or affiliates we shared or sold it to and how to contact them. (We do not share or sell it, so that list will be empty.)
- Withdraw your consent to our collection and sharing of your consumer health data.
- Have your consumer health data deleted.
To make a request:
- Email privacy@htfbeauty.com with "Health Data Request" in the subject line, or
- Call +1 (509) 417-4745.
You don't need an account to make a request. To protect your data, we will confirm your identity, usually by matching your email address or phone number and an order number. Requests are free up to twice a year.
We will respond within 45 days of receiving your request. If we need more time, we may extend this once by up to 45 more days. If we do, we will tell you why within the first 45 days. If deleting data from a backup system takes longer, we will finish within six months of confirming your identity.
Appeals: If we refuse to act on your request, you can appeal by replying to our decision with "Appeal" in the subject line, or by calling the number above. We will tell you in writing what we did or didn't do, and why, within 45 days of receiving your appeal. If we deny your appeal, you can file a complaint with the Washington State Attorney General at https://www.atg.wa.gov/file-complaint.
6. Contact
Hard To Find Beauty
Email: privacy@htfbeauty.com
Phone: +1 (509) 417-4745