Last updated: October 29, 2026
365 Day Return Policy
This website is operated by Hard To Find Beauty, an online retailer based in Moses Lake, Washington ("Hard To Find Beauty," "we," "us," or "our"). This Return Policy applies to orders placed on www.htfbeauty.com.
You have 365 days from the date your order is delivered to start a return.
You can return unused, unopened items in the condition you received them and in their original packaging for a full refund of the item price. Original shipping charges aren't refunded on returns, unless we made an error or the item arrived damaged or defective. If you cancel an order because we couldn't ship it on time, you'll get a full refund, including shipping. The process is simple. To get started Click Here or you can navigate there by clicking My Account on the top menu bar then under Manage Your Account select Completed Orders, from there you can select the item(s) you wish to return. No account? Email cs@htfbeauty.com with your order number.
Opened or used cosmetics can't be returned for hygiene and safety reasons, unless the item arrived damaged, defective, or not what you ordered. In those cases, see below and we'll make it right.
Special Orders
Items we source for an individual customer on request are final sale and are not covered by the 365-day return window. If a special order arrives damaged, defective, or isn't the item described, contact us within 30 days of delivery with your order number and a photo and we'll replace it or refund you in full, including shipping.
Defective or Damaged During Shipping
We're sorry if your order arrived damaged or defective. Please contact us as soon as you can, and within 30 days of delivery, at cs@htfbeauty.com or (509) 417-4745. Include your order number and photos of the box, the packing materials and the item.
Keep the box, the packing and the item until we confirm the next step, because USPS may need to inspect them.
Depending on the situation, we'll either refund you, or email you a free return label and then refund or replace the item once it's back with us. You don't need to contact USPS. We'll handle it.
Special orders are final sale. If a special order arrives damaged, defective or not as described, contact us within 30 days of delivery and we'll replace it or refund you in full, including shipping, as described under "Special Orders" above.
If an item arrives past the expiration date printed on its package, or arrives spoiled (for example separated, dried out or with an off smell), it counts as defective. Contact us within 30 days of delivery with your order number and a photo, and we'll refund or replace it.
Received Wrong Product
We apologize for any error made in the processing of your order and for any inconvenience it may have caused. Please contact us and we will make it easy to correct your order or process your return.
Wrong Product Ordered
No Problem! We would be more than happy to help you get the correct item(s). If you need any help just let us know.
Refunds
Once we receive and inspect your return, we’ll email you and issue your refund to your original payment method within 2 business days. Your bank may take 5–10 business days to post it.
Questions
If you haven’t seen your refund yet, keep in mind we issue it within 2 business days after we receive and inspect your return, and your bank may take 5–10 business days to post it.
Return Shipping
To return your product please complete a return request. You can mail your return, along with your order number, name, and email to:
Return shipping is paid by the customer and is not refunded, except when we made an error or the item arrived damaged or defective. In that case we’ll email you a free return label.
Discontinued Products
Many of our products are discontinued and sold from our remaining unopened stock, so we may not be able to replace an item with the same product. If a damaged, defective, or wrong item can't be replaced, we'll refund it. Packaging may differ from the photos. See "About Our Products" in our Terms of Service for more.