Skip to main content
Free US shipping on orders $25+ 20% off with code SHADE20 through Dec 31, sale items and bundle deals included (excludes Forever Stamps). SHADE20: 20% off through Dec 31
Free US shipping on orders $25+

Shipping

Last updated: November 2, 2026

This website is operated by Hard To Find Beauty, an online retailer based in Moses Lake, Washington ("Hard To Find Beauty," "we," "us," or "our"). This Shipping Policy applies to orders placed on www.htfbeauty.com.

Free Shipping (United States)

Our free shipping offer applies site wide to US addresses and is automatically available at checkout. $25.00 order minimum. We pack and ship orders every Monday and Thursday from Moses Lake, WA, so most orders are handed to USPS within 1–3 business days of purchase. Once shipped, USPS usually delivers in 2–5 business days. Most orders are shipped with USPS. Because we ship with USPS you may use P.O. Boxes and A.P.O./F.P.O. addresses.

*Free shipping applies to United States addresses only. There is no free shipping on international orders.

United States

Processing time: We pack and ship orders every Monday and Thursday. Orders placed by 11 AM PT on a ship day go out that day, so most orders are handed to USPS within 1–3 business days of purchase.

Thanksgiving week: we'll ship on Monday, Nov 23 and Wednesday, Nov 25 (11 AM PT cutoff). There's no shipment on Thursday, Nov 26. Orders placed after the Wednesday cutoff go out Monday, Nov 30.

Transit time: Once shipped, USPS Ground Advantage usually delivers in 2–5 business days. Delivery times are USPS estimates and aren't guaranteed.

Alaska orders take about 12–19 business days and Hawaii about 14–26 business days after shipping.

In total, most US orders arrive in about 3–8 business days after you order.

Map of USPS Ground Advantage transit times from Moses Lake, Washington, in business days after your order ships. Orders ship Monday and Thursday; order by 11 AM Pacific on a ship day. Processing takes 1 to 3 business days, and most US orders arrive in about 3 to 8 business days in total. Ground Advantage takes 2 to 5 business days in transit. From Moses Lake: 3 days to Washington, most of Oregon and western and northern Idaho. 4 days to California, Nevada, Utah, most of Arizona, Montana, Wyoming, Colorado, North Dakota, eastern Idaho, southern Oregon, most of New Mexico and South Dakota, the Omaha area and northeast Nebraska, southwest Iowa, the Twin Cities, Rochester and northwest Minnesota, and western Wisconsin. 5 days to the rest of the lower 48 states, including Texas, Tucson and southeast Arizona, and southern and eastern New Mexico. Alaska 12 to 19 days and Hawaii 14 to 26 days, depending on ZIP code. Puerto Rico 15 days, U.S. Virgin Islands 23 days, Guam and Pacific territories 35 days. Transit estimates based on USPS service standards; not guaranteed.

Late, Lost or Missing Packages

We ship every order with USPS. Delivery dates are USPS estimates, so now and then a package arrives a few days late.

Tracking hasn't updated. If your tracking hasn't changed 5 business days after the USPS expected delivery date, contact us with your order number and we'll look into it.

Tracking says delivered, but you don't have it. Check around your door and mailbox, and ask the people in your household, your neighbors and your local post office. Packages often turn up this way. If you still don't have it 3 business days after the delivered scan, contact us and we'll open a USPS Missing Mail search for you.

If your package is lost. If the item is in stock, we'll send a replacement. If it isn't, we'll refund you, including the shipping you paid. We send one replacement per customer for a lost package. After that, lost packages are refunded, including the shipping you paid. If a special order is lost, we'll try to source it again. If we can't, we'll refund you in full, including shipping.

If the original package shows up later. Sometimes a package arrives after we've sent a replacement or a refund. If that happens, let us know and we'll email you a free return label to send it back.

Wrong or incomplete address. Please double-check your shipping address at checkout. If a package can't be delivered because of the address on the order, the original shipping isn't refundable. We'll reship once you pay the new shipping cost. If you'd rather not reship, we'll refund the item price when the package comes back to us.

You don't need to contact USPS. We handle any USPS search for you.

Questions? Contact us at cs@htfbeauty.com or (509) 417-4745 with your order number.

Canada and Mexico

We ship to Canada and Mexico with USPS. Shipping is calculated at checkout from your order's weight using USPS rates, plus a $30.00 international handling charge, shown at checkout. Free shipping does not apply to international orders. International customers are responsible for any duties, taxes or customs fees charged by their country.

Other countries

At this time we ship only to the United States, Canada and Mexico.

Other Details

Shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 10th of a ounce

Please be aware that in the event that a buyer provides an invalid shipping address, the original shipping is non-refundable and additional shipping charges may apply to reship the order. Delivery times are estimates, USPS does not guarantee delivery times.

!